Below is a list of questions we are often asked. If you have a question that we have not managed to answer, please feel free to call or e-mail our Customer Service at 888-518-4407, or Kelly@novelgiftbaskets.com

 

Q: Where are you located?

A: Our main offices are in California, but we have warehouses in CA, CO, WA, GA and NY.

 

Q: Do you ship Internationally?

A: Not at this time. 50 Continental States only please!

 

Q: How long will it take for my gift basket to arrive?

A: This will depend upon the type of shipping you choose. Details on shipping can be found under the "Shipping Info" link, located on the top of the home page.

 

Q: How will my gift basket arrive?

A: The basket you choose will be carefully packed inside a cardboard shipping box, and secured with lots of that annoying "popcorn" packing to ensure it's safe arrival!

 

Q: What are your hours of operation?

A: Monday- Friday 8:00am to 5:00PM, PST.

 

Q: What if I don't receive an order confirmation e-mail?

A: Please wait 3 hours after you place your order to receive your confirmation e-mail. If that time has passed and you still have no confirmation, please call us to ensure we received your order.

 

Q: What if I forgot my account password?

A: No problem! Just click on the link titled "Lost Password" located directly under the account sign in box.

 

Q: Do you offer Corporate/Bulk discounts?

A: Yes! Corporate accounts always receive 10% off, and your discount can always increase depending upon the number of baskets you need. Please contact us for more information.